Term and Conditions

Welcome to E-Smoke Shop! These Terms and Conditions govern your use of our website vapeessentialspro.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Access

1.1 Eligibility

By using our website, you confirm that:

• You are at least 18 years old (or the legal smoking age in your jurisdiction)
• You reside in a region where we ship our products (excluding certain Asian countries and remote areas)
• You will not use our products for any illegal purposes

1.2 Account Responsibility

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and current information
• You will notify us immediately of any unauthorized use of your account

2. Products and Services

2.1 Product Descriptions

We strive to accurately describe all products including:

• Starter kits (Basic and Advanced)
• Clearomizers/Tanks (Aspire, Innokin)
• Coils/Atomizers (Aspire, Joyetech, Kanger)
• E-liquids (Apple, Blackcurrant, Blue Raspberry, Blueberry, Menthol/Ice, Mixed Fruit, Pineapple)
• Accessories and mod battery chargers

However, slight variations in color or packaging may occur. Product images are for illustrative purposes only.

2.2 Age Verification

We reserve the right to verify your age through third-party services before processing any order containing age-restricted products.

2.3 Product Restrictions

Certain products have specific restrictions:

• E-liquids and coil heads/atomizers cannot be returned for health and safety reasons
• Opened or used vaping products are non-returnable

3. Orders and Payments

3.1 Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days (excluding weekends/holidays)
• We reserve the right to refuse or cancel any order at our discretion

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD and exclude any applicable taxes or duties. You are responsible for any customs fees or import taxes in your country.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Expectations

Delivery times are estimates only. We are not responsible for delays caused by:

• Customs processing
• Incorrect shipping information provided by the customer
• Events beyond our control (natural disasters, strikes, etc.)

4.3 Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your expense.

5. Returns and Refunds

5.1 Return Policy

To be eligible for return:

• Item must be unused, in original packaging
• Return must be initiated within 15 days of delivery
• Original proof of purchase must be included

5.2 Return Process

1. Contact us at [email protected] within 15 days
2. Provide your order number and reason for return
3. We will issue a Return Merchandise Authorization (RMA) number
4. Ship items to: E-Smoke Shop Returns, 3682 Columbia Boulevard, Baltimore, US 21212

5.3 Refunds

Refunds:

• Are processed within 3-5 business days after we receive your return
• Are issued to the original payment method
• Do not include original shipping costs unless the return is due to our error

6. Intellectual Property

All content on our website, including:

• Text
• Graphics
• Logos
• Product names

is our property or our licensors’ and protected by intellectual property laws. You may not use any content without our express written permission.

7. Liability and Disclaimers

7.1 Product Use

Vaping products may carry health risks. By purchasing from us, you acknowledge that:

• You understand the potential risks associated with vaping
• You will use products as intended and according to manufacturer instructions
• We are not liable for any misuse of products

7.2 Website Availability

We strive to keep our website available 24/7 but cannot guarantee uninterrupted access. We may perform maintenance that temporarily limits availability.

7.3 Limitation of Liability

To the fullest extent permitted by law, E-Smoke Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product performance issues beyond our control
• Incorrect product use

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, USA, without regard to its conflict of law provisions.

11. Contact Us

For any questions about these Terms, please contact us:

• Email: [email protected]
• Business Hours: Monday-Friday, 9AM-5PM EST
• Address: 3682 Columbia Boulevard, Baltimore, US 21212