Privacy Policy

Welcome to E-Smoke Shop (“we,” “our,” or “us”). We are committed to protecting your privacy while providing premium vaping products to our global community. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vapeessentialspro.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, shipping address, phone number, payment details (processed securely through our payment gateways), date of birth (for age verification).
• Order Information: Products purchased, order history, preferences for e-liquids (flavors, nicotine levels), and hardware (starter kits, tanks, coils).
• Technical Data: IP address, browser type, device information, operating system, and website usage patterns.
• Communication Data: Records of customer support inquiries, feedback, and survey responses.

2. How We Use Your Information

Your information helps us deliver an exceptional vaping shopping experience:

• Process orders for our products including starter kits, e-liquids, and accessories
• Verify your age (as required for vaping product sales)
• Provide customer support for technical questions about devices or flavor recommendations
• Improve our product offerings based on popular categories like fruit flavors or advanced mods
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance payment security (using 256-bit SSL encryption)
• Comply with legal obligations related to vaping product sales

3. Data Sharing and Disclosure

We respect your privacy and only share data when necessary:

• Payment Processors: Visa, MasterCard, JCB, and PayPal receive transaction details to process payments securely.
• Shipping Providers: Courier services receive delivery information to fulfill orders globally (excluding certain Asian/remote regions).
• Legal Compliance: When required by law for age verification or regulatory requirements.
• Service Providers: Trusted partners who assist with website operations (hosting, analytics) under strict confidentiality.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

Your security is our priority:

• All transactions are protected with 256-bit SSL encryption
• PCI-DSS compliant payment processing
• Tokenization replaces sensitive data during transmission
• 24/7 fraud monitoring systems
• Financial details are never stored on our servers after processing
• Data is stored on secure servers with limited access

5. Your Rights and Choices

You have control over your information:

• Access: Request details of personal data we hold
• Correction: Update inaccurate shipping or account information
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications (transactional emails will continue)
• Restriction: Limit how we use your data

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your vaping shopping experience:

• Essential Cookies: Enable core functions like shopping cart and checkout
• Preference Cookies: Remember your e-liquid flavor preferences or device type selections
• Analytics Cookies: Help us understand popular products (like starter kits or fruit-flavored e-liquids)
• Marketing Cookies: Show relevant offers for accessories or new flavors (you can opt-out)

Most browsers allow you to control cookies through settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As a global vaping retailer (serving customers worldwide except certain regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Age Restrictions

Our products are intended for adults only. We do not knowingly collect information from minors and implement age verification measures.

9. Policy Updates

We may update this policy to reflect changes in our vaping product offerings or legal requirements. Significant changes will be notified via email or website notice.