Welcome to E-Smoke Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium vaping products, global shipping, and customer service. Whether you’re looking for information about our artisanal e-liquids, advanced starter kits, or international delivery options, you’ll find the answers here.

Product Questions

What types of vaping products do you offer?
We specialize in premium vaping essentials including:
  • Advanced Starter Kits for experienced vapers
  • Basic Starter Kits for beginners
  • Artisanal E-Liquids in flavors like Blue Raspberry, Pineapple, Apple, and Menthol/Ice
  • High-quality hardware from top brands (Aspire, Innokin, Joyetech, Kanger)
  • Replacement coils and atomizers
  • Mod battery chargers and accessories
How do I choose the right e-liquid flavor?
Our extensive selection includes fruit flavors (Blueberry, Mixed Fruit), dessert-inspired options, and refreshing menthol/ice varieties. We recommend trying our smaller sizes first or exploring our Advanced Vaping section for premium blends. Popular choices among our global customers include Blackcurrant and our signature Blue Raspberry.
What’s the difference between your starter kits?
Basic Starter Kits are perfect for beginners with simple operation and maintenance, while Advanced Starter Kits offer more customization and power for experienced vapers. Both come with everything you need to begin vaping immediately.

Shipping & Delivery

Where do you ship?
We proudly ship globally to most countries (excluding certain Asian and remote regions). Our Baltimore-based warehouse allows for efficient distribution to both North America and Europe.
What are my shipping options?
Express Shipping ($12.95): Recommended for urgent orders. Delivered via DHL/FedEx in 10-15 days after dispatch.
Free Standard Shipping: For orders over $50, delivered via EMS in 15-25 days after dispatch.
How long does order processing take?
All orders are processed within 1-2 business days. You’ll receive tracking information as soon as your order ships.
Do you offer discreet packaging?
Yes! All orders are packaged securely and discreetly to protect your vaping essentials during transit. Our e-liquid packaging is specially designed to prevent leaks.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer any discounts for bulk orders?
Orders over $50 qualify for free shipping. We occasionally run special promotions – sign up for our newsletter to stay informed!

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for unopened hardware and e-liquids in their original packaging. Please email our support team at [email protected] to initiate a return.
Can I exchange a product if I don’t like the flavor?
Due to health regulations, we cannot accept returns or exchanges on opened e-liquid products. We recommend trying our smaller sizes first if you’re unsure about a flavor.
What if my product arrives damaged?
Contact us immediately at [email protected] with photos of the damaged product and packaging. We’ll work quickly to resolve the issue.

Technical Support

How often should I replace my coils/atomizers?
Most coils need replacement every 1-2 weeks depending on usage. Signs you need a new coil include burnt taste, decreased vapor production, or leaking. We carry replacement coils for all major brands including Aspire, Joyetech, and Kanger.
Why is my device not producing vapor?
First check that your battery is charged and properly connected. Ensure your tank has e-liquid and the coil is properly installed. If problems persist, contact our support team with your device details.
How should I store my e-liquids?
Store in a cool, dark place away from direct sunlight and extreme temperatures. Proper storage helps maintain flavor quality.

Still have questions? Our vaping experts are always happy to help! Contact us at [email protected] for personalized assistance with your order or product selection.

Ready to explore our premium vaping collection? Browse our shop today!